Accessing our Services

Our staff is focused on providing a great patient experience and achieving great outcomes. Many of our therapists possess advanced certifications in the specialty areas that we offer.

Scheduling an appointment

Physical therapy, occupational therapy and speech therapy appointments all require a referral from your physician. Your physician's office may call to set up your first visit or give you a referral and ask you to schedule the appointment.

Insurance acceptance

Please check with your insurance plan to determine your plan's coverage for therapy services. Some plans require pre-authorization before therapy begins. Other plans don't require pre-authorization but have a maximum number of visits or a maximum amount of billed services that are covered. Some insurance policies require co-pays for each visit; others do not. It's important for you to understand your individual coverage and advise your therapist so plans for your care can be made accordingly.

Items to bring to your appointment

  • Insurance card
  • Photo ID
  • List of medications you're currently taking
  • List of allergies
  • List of prior illnesses or surgeries that may relate to your current condition
  • Comfortable, roomy clothes
  • Goals you would like to achieve
  • Positive attitude

What to expect

Your first appointment will be an evaluation. Your therapist will determine if your condition will improve with therapy. You'll work together to set up a treatment plan and schedule additional appointments as needed. All information regarding your treatment is communicated to your referring physician.

Length of recovery

The length of your visit and the number of recommended visits depend on the nature and severity of your condition. Another key factor in your recovery is following your therapist's recommendations when you're not in therapy. Doing your exercises at home is crucial and will enhance your recovery.

For more information about Memorial's Outpatient Therapy Services, call (217) 788-3300 or email us.