Patients & Visitors

Social Services

Social Workers, as part of the health care team, provide assessment and appropriate intervention to aid our patients in achieving optimum recovery and quality of life.  All Social Workers are Master's prepared and licensed to work in the state of Illinois.

Counseling and Support
Social Workers are available to help patients and families identify coping skills to manage the psychological issues related to hospitalization, discharge, and serious illness.  Social Workers provide brief therapy for patients and families, crisis intervention, and emotional support.

Community Resources
Social Workers are available to help patients navigate complex social systems by locating and referring to appropriate community resources, and by educating patients and families on effective ways to mobilize existing resources.

Advance Care Planning
Social Workers support a patient's right to participate in making decisions about their health care.  They provide patients and families with information about advance health care instructions, including living wills, health care treatment directives and durable powers of attorney.

For more information, the following resources are available for download:
Advance Care Planning Booklet
Practitioner Orders for Life-Sustaining Treatment Form

Advance Care Management
You have the right to tell your family, doctors, and nurses what level and kinds of care you want (or don’t want) if in the future you become unable to make these decisions for yourself, or you are not able to communicate. The forms that state your preferences are called “advance directives.”

If you have a written advance directive, make sure your loved ones and your physician know about it and where it is. Bring it when you are admitted to Memorial or any other hospital. A copy can be placed in your medical record so your doctors and nurses see it.

You may choose to express your wishes through advance directives such as:

  • Durable power of attorney for health care
  • Living will
  • health treatment declaration

These documents state your choices about your future care and, if you choose, name someone to decide for you if you should become unable to speak for yourself.

You will need Adobe Acrobat Reader installed in order to read the downloaded file. If you would like additional information about advance directives, call Pastoral Care at 217-788-3585 or the Clinical Ethics Center at 217-757-2353.

For more information, the following resources are available:
Advance Care Management Patient Decision Guide
Advance Directives Form 

Hospice Services

Social Workers are available to provide an introduction to hospice services and to make hospice arrangements upon discharge from the hospital.  Our Social Workers work with patients and families to choose the location that best suits their needs to receive hospice care.

Interpreter Services
Social Workers are available to arrange sign and foreign language interpreter services.  Memorial Medical Center utilizes Video Relay Interpreting and Audio Interpreting services that are available 24-hours a day.  A Social Worker can also arrange an in-person interpreter on a patient's behalf.  

Social Workers are assigned to all nursing units in the hospital and the Emergency Department.  Services are available five days a week from 8 a.m. - 4:30 p.m.

You can reach the Social Services office at 217-588-3360 or by asking a member of your health care team.