Patients & Visitors

Customer Service

A hospital stay can be a challenging time, both physically and emotionally. While you are staying at Memorial Medical Center, we want you to be as comfortable as possible. Our colleagues are trained to help you – from our admissions staff to our nurses, physicians and specialists, and our experts in pain management, pastoral care, patient rights, social services and more.

Our Customer Service/Patient Experience department can help if you have concerns that cannot be addressed by your nurse, you wish to praise a member of our staff who cared for you, or you have needs that we may be able to help you with.


8 a.m. - 4:30 p.m. at 217-788-3497


4:30 to 8 p.m at 217-757-2295

Late nights or weekends

Please call 217-788-3000 and ask for the Nursing Supervisor.

Hospital Complaint Procedures

If you have a complaint about this hospital, please discuss it with the administrator or contact the Customer Service/Patient Experience department at: 217-788-3497 or in writing at: 701 N. First Street, Springfield, IL 62781.

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.

Joint Commission on Accreditation of Healthcare Organizations Public Notice

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:

  • Charles Callahan, PhD, MBA, FACHE
    President, Memorial Health System Hospital Group
    President and CEO, Memorial Medical Center
    701 N. First Street
    Springfield, IL 62781-0001
    Phone: 217-788-3181
    Fax: 217-788-3806

If the issue is not resolved, individuals may contact the Joint Commission at:

  • Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Illinois Hospital Report Card Act

In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access Memorial Medical Center nurse staffing information. Request for nurse staffing information can be made in person between the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday at the Memorial Human Resources located at 932 N. Rutledge St. or by calling the Human Resources Department at 217-788-3580.