Patients & Visitors

Customer Service

While you are staying at Memorial Medical Center, we want to make sure your experience is as comfortable as possible — both physically and emotionally. Our employees are trained to help you – from our admissions staff to our nurses, physicians and specialists to our professionals adept in pain management, pastoral care, patient rights, social services and more.

If you have any requests, please contact our Customer Service/Patient Experience Department.


8 a.m. - 4:30 p.m. at 217-788-3497


4:30 to 8 p.m at 217-757-2295

Late nights or weekends

Please call 217-788-3000 and ask for the Nursing Supervisor.

Hospital Complaint Procedures

If you have a complaint about this hospital, please discuss it with the administrator or the person this hospital has designated to handle patient-related complaints. In this hospital, please contact the Customer Service Department at: 217-788-3497. Or in writing at this address: 701 N. First Street, Springfield, IL 62781.

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.

Joint Commission on Accreditation of Healthcare Organizations Public Notice

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:

    Charles Callahan, PhD
    Executive Vice President and Chief Operating Officer
    Memorial Health System
    701 N. First Street
    Springfield, IL 62781-0001
    Phone: 217-788-3181
    Fax: 217-788-3806

If the issue is not resolved, individuals may contact the Joint Commission at:

    Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Illinois Hospital Report Card Act

In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access Memorial Medical Center nurse staffing information. Request for nurse staffing information can be made in person between the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday at the Memorial Human Resources Department located in the Medical Arts Building, at Dodge and Rutledge streets, or by calling the Human Resources Department at 217-788-3580.