Patient Stories

Lynne Gray

SmartVisit Makes Care Quick and Convenient

Lynne Gray keeps busy with two jobs. When sinus problems slowed her down, she logged onto MemorialMD SmartVisit, a new, secure, internet-based healthcare service.

All I had to do was go to my pharmacy and get my medicine, and I was on the road to recovery. 

Lynne Gray, 58, keeps busy with two jobs, so when sinus problems slowed her down, committing time to make the long round trip to see her family physician wasn’t an option. Instead, she logged onto MemorialMD SmartVisit, a new, secure, internet-based healthcare service.

She heard back from a Memorial Physician Services advanced practice nurse within an hour. It was so quick she didn’t even have to miss work.

"All I had to do was go to my pharmacy and get my medicine, and I was on the road to recovery," Lynne said. "For just a simple cold or flu, this is just so much better."

Since it launched in fall 2015, the average visit lasted less than 15 minutes. SmartVisit is available to all adults for non-emergent care. The service is staffed from 8 a.m. to 8 p.m. daily, and can be accessed around the clock.

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