When I try to display a bill, all I see is a little symbol. What could be the problem?

Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.

I'm trying to delete a payment account for a checking account that I'm closing, and the system won't let me delete it. Why?

Checking account information cannot be changed or deleted by anyone except our patient financial representatives.

Can I print a bill?

Yes. After displaying the bill, select the Print command from the File menu, or press the "Ctrl" and "P" key simultaneously.