Contact Us


Contact a patient financial representative by calling 217-788-3800 or 800-562-2829. Our patient financial representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m. (except holidays).


Mail your written questions to:

701 N. First Street
Springfield, Illinois 62781-0001
Attn: Patient Financial Services


Email your question to your billing advocate at It is our goal to respond to any inquiries within two business days after receipt.

Please include the following information with your inquiry to help expedite our response:

  • Patient Account Number
  • Patient's Date of Birth
  • Date of Service
  • A day time phone number to contact you
  • The best time to contact you
  • Explanation/Question


You may submit your question online using the form below. Please include the same information requested for contacting us by email.