Financial

Contact Us

Phone

Contact a patient financial representative by calling 217-788-3800 or 800-562-2829. Our patient financial representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m. (except holidays).

Mail

Mail your written questions to:

701 N. First Street
Springfield, Illinois 62781-0001
Attn: Patient Financial Services

Email

Email your question to your billing advocate at billing.advocate@mhsil.com. It is our goal to respond to any inquiries within two business days after receipt.

Please include the following information with your inquiry to help expedite our response:

  • Patient Account Number
  • Patient's Date of Birth
  • Date of Service
  • A day time phone number to contact you
  • The best time to contact you
  • Explanation/Question

Online

You may submit your question online using the form below. Please include the same information requested for contacting us by email.