Patient Financial Services Center
Memorial's online bill pay provides you with tools to make the billing process more manageable and user-friendly. By creating an online account, you will gain online access to a simple, up-to-date summary of your account, useful resources that answer your billing questions, and an easy way to conveniently view, manage, and pay your bill online.
The bill payment method for services prior to January 13, 2019 is temporarily unavailable. Please check back soon. For urgent matters, please contact a patient financial representative by calling 217-788-3800 or 800-562-2829. Our patient financial representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m.
For payment on a date of service on or after January 13, 2019, please click here.
If you forget your User ID or Password, please contact customer service. They will verify your identity and provide you with a new, temporary password.
Setting up an account for online bill pay.
Before creating a new enrollment or paying your bill online, gather the following information:
- Last five digits of Social Security Number (SSN)
- Account number of the bill you want to pay electronically and the address to which the bill is sent
- Payment Information, including your bank's routing number and account number (The routing number is a nine-digit number that identifies the institution with which you have the account. It appears at the bottom left of a check.)
- Billing Address (including the city, state, and zip code)
- Email Address
Changing information on your account.
You can create a new payment account or change your existing payment account at any time. You may then need to select the new payment account as your default payment account and delete the old payment account, if you are no longer using it. Checking account information cannot be changed or deleted by anyone except our patient financial representatives.
To change your email address, click the My Profile link from the menu. Now click on “Edit My Contact Information”. Then click on the email address to change it. Use the new email address next time you sign on.
Discontinuing online bill pay.
You are not required to pay online just because you receive a bill electronically. Simply do not make the payment online.
In the case of Bill Pay Assistant, you may stop paying online by deleting the payment rule. If you are paying by email reply then you delete the email payment order.