Patient Financial Services Survey

Pay online now

Memorial Medical Center is committed to providing quality healthcare and service to all patients. In order to continue this mission, it is essential that payment be received for services provided.

Copays and Deductibles

Memorial Medical Center submits claims to your insurance company. To do this efficiently, it is important to present accurate and complete insurance information at the time of each registration.

By working together, we minimize billing cost as well as misunderstandings that could be costly to our patients. We ask for your assistance in paying your portion of urgent care, emergency, other outpatient and inpatient charges at the time of service.

Contact Memorial About  Your Statement

If you would like to request an itemized statement, dispute your account, request information on Memorial's Charity Care or Uninsured Discount Program, request assistance in making payment arrangements, or speak with a patient financial services representative, please contact us as soon as possible. It is our goal to respond to any inquiries within two business days after receipt.

By Phone

Call 217-788-3800 or toll free at 800-562-2829 Monday through Friday from 8:00 a.m. to 4:30 p.m. (except holidays). 

By Mail

Memorial Medical Center
701 N. First Street
Springfield, Illinois 62781-0001
Attn: Patient Financial Services

By Email

Please include or have the following information available when calling or emailing Patient Financial Services to help expedite your request.

  • Patient Account Number
  • Patient's Date of Birth
  • Date of Service
  • Include in your email, the best time to contact you with a day time number(s).
  • General explanation of your inquiry