About

Quality

Memorial's nationally recognized quality efforts aim to provide our patients with not only the safest, highest quality of care, but a singularly great patient experience.

To ensure the care we deliver is safe and effective, Memorial uses Lean Six Sigma, a process improvement methodology that helps eliminate waste and identify errors or defects within a process. Using this model, Memorial created protocols such as our Star 80 and Star 45 programs, a team effort between departments to provide immediate care to heart attack and stroke patients, situations where time is critical.

Our commitment to quality has been recognized on a national scale by respected and peer-reviewed committees, associations and publications focused on patient centered excellence. In 2016, Memorial Medical Center was awarded the 2016 American Hospital Association-McKesson Quest for Quality Prize, an award only one hospital in the nation receives every year.

Midwest Healthcare Quality Alliance

In 2014, Memorial Health System and Southern Illinois University (SIU)  HealthCare announced a new partnership designed to develop innovative solutions for improving healthcare access, quality, safety and community outcomes across the region. The Midwest Healthcare Quality Alliance, is designed to leverage the combined strengths of the two organizations to boldly create new solutions needed to address the complex healthcare requirements of today and tomorrow. The Midwest Healthcare Quality Alliance is governed by a 10-member board of managers and is based in Springfield in the heart of the Mid-Illinois Medical District. The MHQA is home to the Quality Alliance Patient Safety Organization (QAPSO), which strives to identify why medical errors occur and how to best prevent their occurrence through the collection of information, analysis of errors and the sharing with others of lessons and preventative strategies.

Awards

2016 American Hospital Association-McKesson Quest for Quality Prize, Memorial Medical Center, July 2016

2016 Illinois Health and Hospital Association Quality Excellence Achievement Award, Urban Hospital Category, Memorial Medical Center, "Heart Risk Stratification Model Reduces Length of Stay in an Academic Emergency Department Chest Pain Center by 40 Percent."

2016 Illinois Health and Hospital Association Quality Excellence Achievement Award, Palliative Care Category, Memorial Medical Center, "Lean Six Sigma Intervention Reduces Palliative Care Readmissions by 80 Percent in a 500-Bed Urban Academic Medical Center."

2015 Top Quality Project, World Hospital Congress. A group of collaborative partners representing Southern Illinois University (SIU) School of Medicine and Memorial Health System through the SIU Outcomes and Analytical Research (SOAR) group and Midwest Healthcare Quality Alliance (MHQA) took top honors at the 39th International Hospital Federation (IHF) World Hospital Congress for their project, “Improving the Success of Strategic Management Using Big Data.”

2014 Illinois Hospital Association Quality Excellence Achievement Award (Urban Hospital Category), Memorial Medical Center, “Lean Six Sigma Methodologies Reduce Red Blood Cell Transfusions by 32% in a Tertiary Medical Center.” September 2014

2013 Illinois Hospital Association Quality Excellence Achievement Award (Health System Category), Memorial Health System, “Lean six sigma methodologies reduce hospital-acquired pressure ulcer prevalence by 79 percent in a tertiary medical center,” September 2013

US News and World Report Best Hospitals Ranking
, Memorial Medical Center, ranked 28 of 220 in Illinois, ranked best in west central Illinois region with three best high performing specialties (nephrology, orthopedics, pulmonology), August 2013

Heartland Healthcare Coalition 2013 Circle of Excellence Award
, Memorial Medical Center, four areas of care ranked in top 10 percent of U.S. hospitals (nephrology, cardiac, cancer, neurology and gastrointestinal care), March 2013

2013 Hospitals & Health Networks (H&HN) “Most Wired” Award, Memorial Medical Center and Abraham Lincoln Memorial Hospital, recognizing 300 hospitals nationwide for information technology excellence in four categories: infrastructure, business and administrative management, clinical quality and safety, and clinical integration, July 2013

2013 Becker’s Hospital Review Top 100 Hospitals
, Abraham Lincoln Memorial Hospital, ranked 40th in nation for “doctors always communicated well” based on Medicare Hospital Compare survey for period July 2011 through June 2012, May 2013

Accreditations and Certifications

Magnet® Designation, American Nurses Credentialing Center, Memorial Medical Center, Four-Year Redesignation, April 2016

The Joint Commission/American Heart Association/American Stroke Association, Comprehensive Stroke Center certification, Memorial Medical Center, October 2015 (previously certified as a Primary Stroke Center since 2010)

The Joint Commission, Hospital, Home Services, Behavioral Health Standards, Memorial Medical Center, Full Three-Year Accreditation, June 2016, November 2012

The Joint Commission, Lung Volume Reduction Disease-Specific Specialty Certification, Memorial Medical Center, Full Two-Year Accreditation, March 2013

Commission on Accreditation of Rehabilitation Facilities (CARF), Mental Health Centers of Central Illinois, Behavioral Health Full Three-Year Accreditation, July 2013

Commission on Accreditation of Rehabilitation Facilities (CARF), Memorial Medical Center Rehabilitation Services (Comprehensive Inpatient, Brain Injury, Spinal Cord System of Care, Interdisciplinary Outpatient, Stroke Inpatient), Full Three-Year Accreditation, August 2013

College of American Pathologists (CAP), Memorial Medical Center, Full Two-Year Accreditation, May 2013

Uniform Network of Organ Sharing (UNOS), Memorial Medical Center, Kidney and Pancreas Transplant Program, Full Three-Year Accreditation, September 2013

Quality Reporting

Quality indicators are provided to help you and your family understand how we perform in comparison to nationally recognized quality indicators. Quality indicators are compiled by Hospital Compare, a website created through the efforts of the Centers for Medicare & Medicaid Services (CMS), in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations and other federal agencies.

These quality reports reflect Memorial Medical Center's commitment to helping patients and their family members make informed healthcare choices. Measuring and monitoring our performance also helps us evaluate and improve how we care for our patients.