It's OK to Ask
Memorial Health System is privileged to care for life's precious gift of health. The physicians, nurses and all other caregivers accept the responsibility entrusted to us by our patients. We demonstrate our pride in holding this trust through the quality of care we deliver every day.
We recognize, however, that excellence in health care requires a partnership with our patients. More than anything, this partnership is nurtured through communication. Through It's OK to Ask, we encourage our patients to talk with their physicians, nurses and other caregivers about the care they receive.
Through this program, we're letting our patients know It's OK to Ask questions when they're not sure why something is being done. It's OK to Ask for more information about their medical condition. It's OK to Ask for help, and become involved as a partner in their medical care.
Patients as Partners
It's true. Strong partnerships between patients and those who provide their care greatly improve quality of care. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) reports patients who take part in decisions about their health care are more likely to have better outcomes.
It's OK to Ask evolves out of the work being done by Memorial Health System's Quality & Safety Steering Committee. We're focusing on five important health care topics:
The importance of these topics was recognized by the Quality & Safety Steering Committee. In addition, more than 100 employees representing clinical and non-clinical areas provided important direction in developing this list through their participation in a series of focus groups held in early 2002.