During Your Stay
While you are staying at Memorial Medical Center, we want to make it as comfortable for you as possible. If you have additional requests, please contact our Customer Service Department at (217) 788-3497 from 8 a.m. to 4:30 p.m. After 4:30 p.m., late nights or weekends, please call (217) 788-3000 and ask for the Nursing Supervisor.
Smoking And Tobacco Use
Memorial Medical Center is a tobacco-free environment. Smoking, other tobacco use and smokeless cigarettes are not allowed in the medical center or on our campus including entranceways and parking lots. We appreciate your understanding.
Room Service Dining
Through Memorial's room service dining, patients can order directly from a restaurant-style menu from their room. Food and Nutrition Services will assist patients in making selections appropriate with the diet ordered by the patient's physician. Orders are delivered to the patient's room within 45 minutes by a member of the Food and Nutrition Services department.
Guests can also order meals through Memorial's room service dining using the same menu. For guests, breakfasts is $7 and lunch and dinner is $9. Cash and personal checks are accepted.
Memorial Medial Center is compliant with the Americans with Disabilities Act guidelines for service animals. Copies of our policy are available on request. Please contact Memorial's Infection Control Department at (217) 788-3447 prior to bringing your service animal to the hospital.
Sensory Assistance Program
Memorial's sensory assistance program was developed to meet the unique needs of patients who have visual, hearing or speech impairments. Communication assistive devices available include communication boards, "pocket talkers" amplifiers, magnifying glasses and amplifier telephones. To request one of these items, notify your nurse or patient/customer service representative to access the sensory assistance program for you.
Memorial Medical Center offers an interactive video conferencing system, know as Deaf-Talk, that provides round-the-clock access to sign-language interpreters and Spanish language translators.
An audio conferencing system provides access to translation services to more than a hundred languages around the clock.
The number one cause of patient injury during a hospital stay is falling. Please call your nurse each and every time you need to get up, including trips to the bathroom. We are here to assist and want to keep you safe and uninjured.
Medical Student and Residents
Memorial Medical Center is a teaching hospital affiliated with the Southern Illinois University (SIU) School of Medicine.This means that Memorial provides facilities for the medical education of students and resident physicians of SIU. Almost all of our staff physicians are faculty members in the medical school.
The SIU medical students receive their training in clinical medicine under the careful supervision of faculty physicians. These students displayed academic excellence as college students and were selected from hundreds of applicants after an evaluation of their college records, medical aptitude exams and personal interviews with SIU faculty. All have the potential to become excellent physicians.
The resident physicians are graduates of a medical school. They have a MD degree and are enrolled in a specialty training program of three to seven years. Upon successful completion of their training, most will enter private practice.
As a patient at Memorial, your healthcare team may include SIU medical students and resident physicians. With your consent, they will assist your private physician in your care.
Shortly after admission, a student or resident may perform a physical examination and take your medical history. A faculty physician will carefully review the student's findings and discuss recommendations for treatment. The greatest care is taken to assume confidentiality and preserve your dignity.
It's OK to Ask
Memorial Health System is privileged to care for life's precious gift of health. We accept the responsibility entrusted in us by our patients. We demonstrate our pride in holding this trust through the quality of care we deliver every day.
We recognize, however, that excellence in health care requires a partnership with our patients. More than anything, this partnership is nurtured through communication. At Memorial Health System, we encourage you to talk with your physicians, nurses and other caregivers about the care you receive.
It's OK to Ask questions about why something is being done. It's OK to Ask for more information about your medical condition. It's OK to Ask for help and become involved as a partner in your medical care.
Read more about our It's OK to Ask program.